Dear guests, tenants and clients,

In light of the continuing impact of the COVID-19 virus, we wanted to update you on the steps we are taking at Urban Creation.

Our main priorities are as follows:

Health, safety and wellbeing

We will continually monitor advice from the Government, WHO and health authorities to ensure we are following the very latest processes.

In addition to our already high standards of cleanliness, we have introduced new measures during this current situation.

The most important measure to be taken to minimise the risk is good hygiene. Therefore it is imperative that all tenants and staff regularly wash their hands and clean their apartments thoroughly.

Alongside their normal cleaning routine, our housekeeping team will be going in to each of our properties every morning and disinfecting all shared areas such as push pads and front door apartment handles.

Urban Creation employees entering any of the premises will be wearing protective masks and gloves. We will also only be entering if really necessary and to carry out essential maintenance work, such as fire alarm testing.

We will also continue to inform and encourage our employees, guests and partners to follow advice and guidance from the UK Government on hygiene and hand washing.

If a case is confirmed in one of our properties:

Business continuity

As per recent Government guidelines we remain operational with the site remaining open to the following:

To enable to do this, we have implemented new measures:

Flexibility/ cancellation policies

Due to the uncertainty, we realise that plans are constantly changing and are therefore offering increased flexibility on our bookings.

To change, amend or cancel any bookings for serviced apartments please contact

We understand that things are uncertain therefore we will ensure that we will work with you as future developments happen and will do what we can to support you.

We appreciate all of your support during this challenging period and we want to assure you of our full commitment to running a highly operational business at the high standards we always do alongside providing the highest level of support and care for guests, tenants and employees.


The Urban Creation Team